TY  - GEN
AU  - Ross,JoelE  .
TI  - Encyclopaedia of Total quality Management / 
SN  - 81 7514 012 7
U1  - 658 
PY  - 1996///
CY  - New Delhi
PB  - St.Lucie Press , 
KW  - Management
N1  - Rs.4400 set; NULL
ER  -