658.4013 / EHR
Ehrlich, Besti Harris,

Transactional six sigma and lean servicing : leveraging manufacturing concepts to achieve world class service / - 1st / - London: St. Luice Press, c2002. - 259p.

Subject Headings:
Service industries Management
Total quality management
Six sigma Quality control standard

Copy Details: Acc No. 26040 Full Call No.: 658.4013 EHR 1 Item type. : Reference