TY  - BOOK
AU  - Ehrlich,Besti Harris
TI  - Transactional six sigma and lean servicing: leveraging manufacturing concepts to achieve world class service / 
U1  - 658.4013 
PY  - 2002///
CY  - London
PB  - St. Luice Press
KW  - Service industries Management
KW  - Total quality management
KW  - Six sigma Quality control standard
ER  -