Transactional six sigma and lean servicing :



658.4013 / EHR
Ehrlich, Besti Harris,

Transactional six sigma and lean servicing : leveraging manufacturing concepts to achieve world class service / - 1st / - London: St. Luice Press, c2002. - 259p.


Service industries Management
Total quality management
Six sigma Quality control standard

26040 : 658.4013 EHR 1 : Reference

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