Transactional six sigma and lean servicing :
658.4013 / EHR
Ehrlich, Besti Harris,
Transactional six sigma and lean servicing : leveraging manufacturing concepts to achieve world class service / - 1st / - London: St. Luice Press, c2002. - 259p.
Service industries Management
Total quality management
Six sigma Quality control standard
26040 : 658.4013 EHR 1 : Reference